the challenge | The healthcare industry has been rocked by dramatic changes in the past decade. Spiraling costs, mergers and acquisitions, the role of managed care, and multiple other factors have pushed health care providers to strive for increased efficiency and reduced costs while simultaneously attempting to improve the quality of patient care.

For one Sherbrooke Partners client—a major teaching hospital in a highly competitive urban market—the challenge was compounded by distressingly low patient satisfaction scores, driven by long waiting times for medical services across multiple departments.  The problem had become so prevalent that the hospital was losing significant patient volume to other institutions.  The issue was systemic—involving departments as diverse as radiology, surgery, scheduling, registration, and billing—and solutions had proved elusive.

more-> our approach and the results: